Visa® Rewards Frequently Asked Questions

How do I register for uChoose Rewards?

1. Go to and click Register

2. Enter your card number and click next.

Important Note: You must enter your name exactly as it appears on your card.

3. Complete registration by entering your account information, email preferences, mobile preferences, and creating a username and password; and then click Register.

Once you've registered, you can manage your reward points conveniently from the online site on your computer, mobile device or tablet.

How can I redeem my points?

uChoose Rewards is a completely online program. You must log in to the uChoose Website to redeem your points.

How are uChoose Rewards points earned?

Firefighters First Platinum Credit cards earn 1 point for every $1 spent. Earn 1 point for every $2 on qualified signature purchases with your Personal or Business Debit Card (Previously, Business Debit Cards earned 1 point for every $4). View the 'Point Details' to review your point totals and to see how & when your points were earned.

Can I redeem my points for cash back?

Yes. You now have the option to redeem your points for 1% cash back. This will show as a credit on your credit card statement.

Will the rewards points for multiple debit &/or credit cards automatically combine?

No. You must make the decision whether to combine your points or not. This can be done through the uChoose Rewards Website under Preferences.

What are merchant funded rewards?

You will have opportunities to earn bonus rewards points for shopping at participating merchants. If the bonus points are offered by a merchant for shopping on their website, the website must be accessed through the uChoose website to earn the bonus points. Participating merchants and bonus point opportunities will be located within the uChoose Website.

If I report my card Lost or Stolen, will the points automatically roll over to the new card?

Yes, however you will need to register the new debit card number.

Should you have any questions about the new uChoose Rewards® give us a call at (800) 231-1626.

Sign Up for Online Banking

Ready to sign up for OnLine Banking? Follow these instructions or give us a call at 800.231.1626

  • Log in to Online Banking at the top of the page by using your member number and the last four digits of your SSN, or if it is a business, the last four digits of your tax ID as your temporary password. You will be prompted to change your PIN through this process.
  • Confirm personal account information and accept the disclosure agreement.
  • Create a secure Username and Password for OnLine Banking.
  • Verify your identity by receiving and entering your One Time Passcode.
  • Select "Yes, register my private computer" if you are using a private home computer, or "No, this is a public computer" if using a public or shared computer (work, library, internet café).
  • Keep your personal User Name and Password private and confidential for future use.

Having trouble accessing your accounts?

Try these troubleshooting tips:

Still having trouble accessing online banking? Give us a call at 800.231.1626.


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